At FIRSTLOVE, every piece is created with intention and care. As an independent clothing brand, we strive to provide quality products and a thoughtful shopping experience. Please review our policies before placing your order.
SHIPPING & PROCESSING
Some of our pieces are made to order or released in limited quantities.
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Estimated delivery: 2–3 weeks for made-to-order and preorder items.
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Shipping rates: Calculated at checkout.
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Tracking: You will receive a shipping confirmation email with tracking information once your order has shipped.
Delivery estimates are not guaranteed. Should unexpected delays occur, we will communicate any significant changes and provide applicable options.
ALL SALES FINAL
Due to our limited production quantities, all sales are final.
We do not accept voluntary returns or offer refunds for change of mind, personal preference, or incorrect size selection.
Eligible apparel may qualify for a size exchange under the conditions below.
SIZE EXCHANGE POLICY
Size exchange requests must be submitted within 7 days of confirmed delivery.
To qualify:
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Items must be unworn, unwashed, unaltered, and in their original condition.
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Original tags must remain attached, where applicable.
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Items must be free from stains, odors, pet hair, makeup, and signs of wear.
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Exchanges are permitted only for a different size of the same product, color, and design.
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All exchanges require prior approval.
Exchanges are subject to inventory availability and are not guaranteed.
Because many FIRSTLOVE pieces are produced in limited quantities, we cannot guarantee that your requested size will be available. If the replacement size is unavailable, we may be unable to accommodate your exchange.
Customers are responsible for all shipping costs associated with voluntary size exchanges, including return shipping and shipping of the replacement item.
Shipping fees are non-refundable for voluntary exchanges. We strongly recommend using a trackable shipping service.
Please do not send items back without receiving exchange approval and instructions from our team.
NON-EXCHANGEABLE ITEMS
Hats, jewelry, bracelets, and other accessories are final sale and are not eligible for voluntary exchanges.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs.
We will review the issue and provide an appropriate resolution, including replacement or refund where required.
Customers will not be responsible for additional shipping costs associated with confirmed fulfillment errors or defective products.
This policy does not limit your rights under applicable consumer protection laws.
HOW TO REQUEST AN EXCHANGE
Please contact our customer service team with:
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Your order number
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The product and size purchased
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The replacement size requested
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A brief explanation of your request
Once reviewed, we will provide further instructions if your exchange is approved.
THANK YOU FOR SUPPORTING FIRSTLOVE
Every order means something to us. Thank you for supporting an independent brand built on faith, creativity, and purpose.